Frequently Asked Questions

 

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PLEASE BE AWARE THAT RECENT STRATEGY AND POLICY CHANGES ARE NOT REFLECTED HERE. FURTHER DETAILS ABOUT WHAT WE OFFER WILL BE AVAILABLE IN JANUARY 2013.

THE ANSWERS BELOW ONLY PERTAIN TO THE ORIGINAL ONLINE RENTAL PLATFORM, WHICH IS NO LONGER OPEN TO NEW USERS WITHOUT A SPECIFIC PARTNERSHIP WITH DYNAMO. FOR MORE INFORMATION, PLEASE REFER TO OUR BLOG POST: http://site.dynamoplayer.com/blog/121208/change-good


Q: What does it cost to use Dynamo?
A:
You never pay anything to us directly, though Dynamo shares in the revenue of each sale. With every sale, 70% immediately goes to your Dynamo account, and we cover all the costs of video hosting, delivery and domestic (US) transaction costs.
 

Q: Show me the money! How do I get paid?
A:
Your money is available immediately, and you can transfer it anytime you wish. In the Publisher Account page you can see how much money you have made, and request payment at any time. We will review the payment request to avoid any obvious fraud but typically transfer funds to you within a few hours. Please be aware that you may incur fees from PayPal or your bank to receive funds, and those fees may vary depending on what kind of account you have and where you are located. We cannot regulate or compensate for any fees we do not control.

 

Q: Can I embed my videos on my own site, or post them on other sites?
A:
Of course! With Dynamo you are always in control. An embed code is included in the Program Details for each program you create. Copy and paste this into any site you like. To keep you from doing that would be downright un-American.


 

Q: Why don't I see the payment screen when I play my program?
A:
 As a publisher, you will always be able to watch your own programs without seeing the payment screen. Try watching the program in another browser, or logging out of your Dynamo account.


Q: Can viewers share my programs?
A:
When viewers like what they see, it’s easy for them to share it and make sure you get paid by each new viewer. You gain new viewers easily as they embed the player on their own site, post it on blogs, or share a link to watch it on the Dynamo site. Viewers just click on the share or embed buttons on the right side of the player and are able to post, email, tweet and publish your videos almost anywhere.


 

Q: Can I receive my viewers' email addresses?
A:
 You will have a list of viewer emails for viewers who choose to share their email addresses with you. Some will likely choose to keep that information private, and we absolutely respect that.


Q: Why use PayPal?
A:
We chose PayPal as our primary payment processor because it is the most secure and popular payment system available for this sort of content delivery. We plan to add other solutions in the near future.
 

Q: How secure are my videos? Can someone pirate my work?
A: We employ features that make it a challenge for someone to access your videos illegally, and very easy to view legally. No video solution is entirely secure and we cannot guarantee your work will not be pirated, but there are a few roadblocks in place. Our fate is tied to the fate of our publishers, so we certainly want our publishers to earn all of the revenue they deserve.

 

Q: What size is the Dynamo Player? Can I adjust this?
A:
The default player size is 560x315, but you can certainly change the numbers in the embed code. Just make sure the video is 16:9 (e.g. 640x360, 540x315). For best results we recommend dedicating a web page to the viewing experience and setting your player size at 960x540 or higher.
 

Q: What size should my thumbnail image be?
A:
Any size you like, but for best results we recommend uploading a fairly large 16:9 ratio image (e.g. 1280x720 or 960x540).
 

Q: What file types does the Dynamo video system accept?
A:
We accept most popular video file formats: M4V, FLV, MOV, AVI, MP4, WM, RM, AVCHD, DVCPro, DVCProHD, OGG, AAC, MPEG, MPG and 3GP. The one format that seems to occasionally cause problems is the Apple Intermediate Codec that was supplied in older versions of Final Cut Pro.


Q: What encoding settings should I use when exporting my video?
A:
We recommend the h.264 codec, a resolution of 1920x1080, bitrate of 4000 - 6000, and mutiple-pass encoding.
 

Q: Can viewers watch a preview?
A:
Yes, they can. All you need to do is upload a preview in the program details page and the option will automatically appear in the player interface before viewers pay. 
 

Q: Can I limit access to my content by region?
A:
 Absolutely! Geoblocking is available to limit distribution by either DVD region or by continent and country. By default, any program published is available globally, but it only takes a few clicks to change that in the Program Details page.

 

Q: What about foreign payment processing?
A:
We have handled payments from every continent without a hitch. Though fees for foreign payments can vary, they are typically absorbed by the viewer. At this time all transactions are handled in U.S. dollars
 

Q: And what about tax reporting?
A:
The IRS requires that high earnings from a source like Dynamo must be reported, so when you approach $500 in revenue, we will ask for your EIN (for companies) or social security number (for individuals), and any other legally required information before making payment. This is to comply with federal laws, so we have little choice in the matter. Users outside the U.S. will also have to file some paperwork to avoid any tax withholding from payments over $500. In most cases this is an annoying but simple matter of paperwork.


 

Q: Why is my upload stalling or failing to complete?
A: 
Assuming that you have a fast and steady internet connection, it's likely that there is a unique software conflict of some sort. Each version of each browser can have its own unique issues or conflicts, so the first thing we recommend is to simply try uploading with a different browser. Chrome and Firefox seem to be the most reliable overall.

PLEASE BE AWARE THAT RECENT STRATEGY AND POLICY CHANGES ARE NOT REFLECTED HERE. FURTHER DETAILS ABOUT WHAT WE OFFER WILL BE AVAILABLE IN JANUARY 2013. 

THE ANSWERS BELOW ONLY PERTAIN TO THE ORIGINAL ONLINE RENTAL PLATFORM, WHICH IS NO LONGER OPEN TO NEW USERS WITHOUT A SPECIFIC PARTNERSHIP WITH DYNAMO. FOR MORE INFORMATION, PLEASE REFER TO OUR BLOG POST: http://site.dynamoplayer.com/blog/121208/change-good

Q: I love this video! Can I repost it on my blog or send it to friends?
A:
It’s easy to share anything you watch through Dynamo. Just click on the share or embed buttons on the right side of the player and you will be able to post, email, tweet and publish your favorite videos almost anywhere. If you use the link button, it will generate a link that sends people back to the same page where you are watching the program.
 

Q: I don’t have an account, so how do I log in to watch?
A:
Click on the payment link to pay quickly and watch immediately. We will send you a unique user ID and password so you can watch anywhere the program is posted online, and from any computer. So if you purchase at work, but want to finish watching at home, just type the ID and password we sent you and you’ll be watching again.
 

Q: The viewer login Dynamo sent isn’t working.
A:
The two most likely problems are either that your access to the program expired, or perhaps you tried to copy-and-paste the password, which needs to be typed in directly. If you continue to have problems, please email support@dynamoplayer.com.
 

Q: How does Dynamo make money?
A:
Dynamo keeps a fraction of each sale.
 

Q: Why use PayPal?
A:
Dynamo works with PayPal because they are the most secure and popular payment system available for this sort of content delivery. We are working to put other solutions in place as well.
 

Q: What if I don’t have a PayPal account?
A:
We recommend selecting PayPal to pay with a credit card. You don't need a PayPal account to do so.
 

Q: I want to contact or learn more about the creators of this program. How can I find out more?
A:
Most programs will have a link you can use to visit the publisher's web site, or the program web site. Just click on the "By" credit in the player and you will be directed to a url specified by the publisher.
 

Q: I'm having trouble watching because the video seems to stutter. What's going on?
A: 
Assuming that you have a fast and steady internet connection, it's likely that there is a unique software conflict of some sort. Each version of each browser can have its own unique issues or conflicts, so the first thing we recommend is to simply try uploading with a different browser. Chrome and Firefox seem to be the most reliable overall. Also make sure you don't have too many media or social network sites open in other windows or tabs, as their feed updates can sometimes slow down or interupt video processing on your computer.